We want you to have a terrific Girl Scouts® Cookie Oven experience. Please contact us for any questions, comments or feedback you may have. Fill out the form below and our customer service team will be in touch within 48 hours.
Where can I purchase the Girl Scouts® Cookie Oven and Refill Packs?
Visit our Where to Buy page.
I lost my instructions. Can I get another copy?
Visit our Products page to download a PDF of the instruction sheet(s) you need.
How do I clean my baking pan and spatula?
Hand wash the baking tray with warm soapy water before and after each use. Do not place in the dishwasher.
What is the nutritional and allergen content of the Girl Scouts Cookie Oven mixes? Are the Girl Scouts Cookie Oven mixes gluten-free?
Nutrition information can be found on the Products page, or on the back of all Girl Scouts® Cookie Oven Refill Packs. All of the Girl Scouts® Cookie Oven food mixes and refill packs are manufactured in a facility that is entirely nut-free. The Girl Scouts® Cookie Oven mixes contain gluten. (Thin Mints®: Contains wheat, milk, soy and egg; Chocolate PB: Contains wheat, milk, soy and egg. Does not contain any peanuts (consumers may add their own peanut butter); Trefoils®: Contains wheat, milk and egg; Coconut Caramel: Contains wheat, milk, soy and egg; PB Sandwich: Contains wheat, milk and egg. Does not contain any peanuts (consumers may add their own peanut butter).
What are some tips and tricks to make my cookies look and taste better?
Check out our Tips page for video tutorials and helpful tips.
How can I prevent my cookies from sticking to the baking pan?
Try adding a little bit of cooking spray to the baking pan before spooning on your batter.
Are there any safety precautions to take while using the Girl Scouts® Cookie Oven?
Please refer to the instruction sheet that was provided with your Oven for a full list of safety tips and precautions. Click Here to view the instruction sheet online.
My cookie batter mixture looks dry and lumpy? What should I do?
When stirring your cookie batter, the mixture may look dry. Keep mixing until the batter is smooth…be patient as it can take some time to get it just right! If your batter still looks dry, carefully add 1 mL of water at a time. Don’t forget to stir in between!
My chips aren’t melting!
When making Thin Mints®, it should take between 5 – 10 minutes for your chips to fully melt. There are a few ways to help make this process go faster: Make sure your oven is still be in the ON position. Spread the chips out evenly on the baking pan. Stirring the chips often using a knife or spoon will help them to melt more quickly.
My pan got stuck inside the oven. What should I do?
First, refer to your instructions to make sure you are inserting the baking pan into the oven in the correct position. If the pan is in the oven properly, and is still stuck, slowly and carefully slide the cookie control all the way to the right. Then, very slowly slide the control all the way back to the left. Visit the Tips page to watch our video tutorial.